What is the Consumer Guarantees Act 1993 NZ?
The Consumer Guarantees Act (CGA) protects consumers by: allowing you to seek repairs, replacements or refunds when goods are faulty. setting minimum guarantees for all products and services.
What is Australian consumer warranty?
The Australian Consumer Law sets out consumer rights that are called consumer guarantees. These include your rights to a repair, replacement or refund as well as compensation for damages and loss and being able to cancel a faulty service.
Do consumer guarantees apply to businesses?
your business will be considered a consumer and entitled to certain remedies under the consumer guarantees if something goes wrong. However, these consumer rights do not apply if goods are purchased to be resold or to be transformed into a product that is sold.
What happens if a business does not comply with the consumer guarantees?
If your business does not meet consumer guarantees, you may be required to: provide a repair, replacement or refund. cancel the service. provide compensation for damages or loss to the customer.
What are the rights of businesses?
Obligations apply to areas such as tax, health and safety, pay and entitlements, superannuation, workers’ compensation and training. There is a type of insurance for different areas of your business, some of which may be compulsory. The Act covers areas such as pricing, advertising, warranties and refunds.
How does consumer law affect businesses?
The term ‘consumer law’ refers to any piece of government legislation designed to protect consumers from poor-quality products and poor business practices. Complying with the law will avoid legal problems and assure customers about the quality of the products sold by a business.
What are the legal responsibilities of a business?
Legal responsibilities
- Selling goods and services.
- Contracts.
- Leasing premises.
- Employing staff.
- Occupational health and safety (OHS)
- Privacy and information protection.
- Intellectual property.
- More information.
What are consumer protection laws in business?
What are 3 legal responsibilities?
What is an example of a legal responsibility?
A reason for the lack of penetration in government and administration may be the legal responsibility of the organization for its actions. Debts that women might run up among local stores were thus the legal responsibility of the husband.
What is the consumer law booklet?
In this booklet you will find answers to some of the questions most commonly asked by consumers, such as when you may be entitled to a refund or exchange. It explains the law in simple language.
What license is the Australian consumer law publication Licensed under?
With the exception of the Australian Consumer Law logo, photographs and images, this publication is licensed under a Creative Commons Attribution 3.0 Australia Licence.
What happens if a supplier fails to meet a guarantee?
If a good or service fails to meet a guarantee, a consumer has rights against the supplier, and in some cases the manufacturer, who will have to provide a ‘remedy’ in order to put right a fault, deficiency or failure to meet an obligation. If a supplier fails to meet a guarantee, the remedy may be: a repair, replacement or refund
What are the changes to the Consumer Protection Act 2021?
changes to the definition of ‘consumer’. For goods and services supplied from 1 July 2021, the threshold amount has increased from $40,000 to $100,000 increases to the maximum civil penalty for providing false or misleading information about the existence, exclusion or effect of the consumer guarantees or remedies.